Terms of Sale

Price, specifications and terms of offers are subject to change without notice. Made Equal is not responsible for typographical and/or photographic errors. All products are accompanied by the original manufacturer's warranty. Made Equal does not offer any technical support.



Made Equal reserves the right to revise these Terms and Conditions at any time, without notice. Posting of revised Terms and Conditions or amended policies shall constitute actual notice to customers.

Order Acceptance Policy

Your emailed receipt of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Item availability and prices are subject to change at any time, without notice. Made Equal reserves the right to limit quantities, and to decline the acceptance of any order for any reason.

Made Equal reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity ordered of any item. All orders placed will be thoroughly researched before shipping, in accordance with the policies set by Made Equal´s Credit and Fraud Avoidance Department. Made Equal may require additional information and/or verification before accepting and processing any order.


While Made Equal makes every attempt to maintain accurate stock information, Made Equal is not responsible for the accuracy of inventory. In the event of a discrepancy regarding the availability of a product, Made Equal has the right to fully refund a customer for the full purchase price, in lieu of the timely delivery of merchandise.


Prices shown on Made Equal do not include taxes or shipping and handling fees unless otherwise noted.

Prices are in Canadian dollars (CAD) unless otherwise noted.

Prices are listed in our catalogues and Web site and are subject to change without notice.

Made Equal makes every effort to bring the lowest prices possible to our clients however, due to conditions beyond our control, prices are subject to increase even after your order has been placed. If a price increase should occur during the processing of your order you will be notified and have the right to cancel your order at no charge.

Typographical / Pricing Errors

Our goal is to provide current and accurate information on our website however errors, misprints, and omissions sometimes occur. These include but are not limited to incorrect or incomplete prices, descriptions, specifications, photographs or illustrations. Made Equal makes no warranty that the content of the website is accurate or complete.

In the event, a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Made Equal shall have the right to refuse or cancel any orders placed for products listed at the incorrect price without prior notification. Made Equal shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and the order is cancelled, Made Equal shall immediately issue a credit to the credit card account in the amount of the incorrect price.

Made Equal is not obligated to complete any sale of products, services, or insurance based on errors, misprints, or omissions on our website.

Made Equal may at any time, with no prior notice or liability to any website users (a) correct any error, inaccuracy, or omission; (b) change the products and services available on the website, or the prices, feeds, descriptions, and specifications of such products; (c) limit quantities, promotional or otherwise available for sale.

If you receive the wrong product due to a typographical or descriptive error please contact our customer service department via email to info@fitbytroy.com


Promotions are available only while supplies last. Products on promotion must ship during the promotion period. Made Equal will not extend or honour any promotions that do not ship within the promotion period for any reason.

Order Cancellation

An order may be cancelled only if that item is back-ordered and not available to ship. Any order submitted through this website if in stock, will ship immediately and cannot be cancelled.

Made Equal reserves the right to cancel an order or to issue a Return Merchandise Authorization (RMA) for merchandise that is advertised in error, that does not conform to advertised specifications, or was shipped in error.


Made Equal will accept orders for out-of-stock items. If the item you order is not in stock, it will be placed on backorder and shipped to you when it becomes available. On orders with back-ordered items, the total shipping charges are included with the first shipment. Shipping charges are non-refundable. A backorder may be cancelled at ANY time prior to shipping.

Order Status

Made Equal will keep you informed of your order status via email. All tracking information will be emailed to you once your order has shipped. You may also acquire your order status and other live updates by logging into your account on our website.

Secured Transaction

Your online transactions are fully encrypted and secured with 128-bit encryption technology when you place orders at Made Equal.

Credit Cards

Made Equal accepts Visa and MasterCard only. We are unable to process international credit cards or Visa Debit cards.

Please be sure to provide the exact billing address and telephone number as recorded with your credit card issuing bank. We may ship to an alternate address only if the address is on file with your credit card issuing bank. Incorrect information may cause a delay in the processing of your order. Your credit card will be charged as each item is shipped.

Damaged Products

All packages shipped from Made Equal.com are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon the original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported to our Customer Service Department via email to info@fitbytroy.com within the first 5 days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for Made Equal to file a damage claim. Failure to notify Made Equal of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.

Refused Orders

All refused orders (for reasons other than shipping damage) will be subject to a minimum 15% restocking fee and varies depending on the manufacturer. Shipping charges are not refundable if the shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to Made Equal.

Manufacturer's Warranty

Customer understands that Made Equal is not the manufacturer of the products purchased by Customer hereunder and the only warranties offered are those of the manufacturer. In purchasing products, the customer is relying on the manufacturer's specifications only and is not relying on any statements, specifications in brochures, photographs or other illustrations representing the products that may be provided by Made Equal.

We warrant that we have good title to the hardware products we sell and that we have the proper authority to license the software products we distribute.

All returns and replacements must be handled directly through the manufacturer any time after the first 7 days of the invoice. Manufacturer's warranties vary on each product. Extended warranties are available directly from select manufacturers. Manufacturer information is subject to change without notice. Please contact the manufacturer to obtain warranty information.

Non-refundable Charges

All fees, including "shipping and handling", labour, installation services, insurance coverage fees, and "Rapid Replacement" fees are non-refundable.

All Returns Are Subject to Manufacturers' Policies

Return privileges are subject to various manufacturers' policies. Many manufacturers have imposed certain return restrictions. Consequently, Made Equal reserves the right to decline specific return requests based on those restrictions.

Final Sale of Certain Products

In addition to manufacturer restrictions, the following products are final sale items and are not returnable to Made Equal for refund or exchange for any reason:

No returns, refunds or exchanges for any special order products, custom configured products, LCD/DLP projectors, Electronic Download Software, Opened software, Hard drives, and TVs/Monitors over 27", Notebooks, PDAs, Retail Box Software, OEM Software, memory, Computer Games, Video Games, DVDs, CDs, or any products marked as "no returns" or carries a similar description on the products' page.

No returns, refunds or exchanges for any Corel, EMC, IBM Software, Hitachi Data Systems, IBM Storage, Overland Storage, Quantum, Sony Storage, Tandberg Data, and Vmware.

Credits on Terms

Any credits issued by Made Equal to the customer for any reason must be used within one (1) years from the date the credit was issued and may only be used for future purchases of products or services. Any credit or portion thereof not used within one (1) year period will automatically expire.

Privacy Policy

Your personal information is for use only by Made Equal staff. This information is kept on a secure server and is used for the limited purpose of processing your order(s). Information may also be used for statistical purposes, to improve our web site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you. Your personal information will not be sold and will not leave Made Equal.

Copyright and Trademark Notice

This site is owned and operated by Made Equal  Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Made Equal., Copyright © 2020, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Made Equal or their respective content providers. All software used on the site is the sole property of Made Equal or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Made Equal prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Made Equal, Made Equal.com and Made Equal are registered trademarks, trademarks or service marks of Made Equal. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Made Equal. All other trademarks or service marks are the property of their respective owners.

The use of any Made Equal trademark or service mark without Made Equal express written consent is strictly prohibited.

All trademarks or service marks are the property of their respective owners.


Made Equal makes no representations or warranties, either express or implied, of any sort with respect to the Made Equal websites, materials, their operation, information or contents. Made Equal disclaims all warranties, express or implied, of any sort with respect to the sites or their use, including but not limited to merchantability and aptness for a particular purpose. You, the purchaser, agree that Made Equal, its directors, officers, employees and/or representatives, shall not be liable for damages arising from the operation, content, or use of the Made Equal sites or the products sold therein. You agree that this limitation of liability is comprehensive and applies to all damages of any sort, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

You ("the Customer") and Made Equal agree that these Terms and Conditions are the sole terms and conditions governing the sales transaction between the Customer and Made Equal. Any attempt to alter, supplement, modify or amend these Terms and Conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these Terms and Conditions are subject to change at any time, without prior written notice. Therefore, please check these Terms and Conditions carefully each time you place an order with Made Equal.

Limitation of Liability

Made Equal shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Made Equal has been advised of the possibility of such damages.

All items sold through Made Equal are sold "as-is" or "with all faults." The entire risk as to the quality and performance of these items is with the buyer. Should any of these items prove defective, do not function, or function improperly in any way following their purchase, the buyer, and not the manufacturer, distributor, or Made Equal, assumes the entire cost of all necessary servicing or repair.


These Terms and Conditions shall be interpreted under and governed by the laws of Quebec, Canada, without giving effect to conflicts of law rules. Headings used in these Terms and Conditions are for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of these Terms and Conditions.


All dispute, controversy, or claim against Made Equal arising out of or relating to these Terms and Conditions, their interpretation, or the breach, termination or validity thereof, or any related purchase shall be resolved exclusively and finally by arbitration administered by the Better Business Bureau (BBB).

The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute or controversy between you and Made Equal. The arbitration shall be held in any mutually agreed upon location in person, by telephone, or online. Any decision rendered in such arbitration proceedings will be final and binding on each of the parties, and judgment may be entered thereon in a court of competent jurisdiction.

The arbitrator shall not award either party special, exemplary, consequential, punitive, incidental or indirect damages, or attorney's fees and each party irrevocably waive any such right to recover such damages. The parties will share the costs of the arbitration, (including the arbitrator's fees, if any) in the proportion that the final award bears to the amount of the initial claim.


If any provision of these Terms and Conditions is held to be illegal, invalid or unenforceable, in whole or in part, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired. The Terms and Conditions stated herein are declared to be Severable.


Any litigation regarding this agreement or any transaction between a customer and Made Equal shall be brought to the provincial courts located in Montreal, Quebec Canada and the customer hereby agrees and submits to such jurisdiction and venue as proper.

Entire Agreement

These Terms constitute the entire agreement between Customer and Made Equal relating to the sale of products and services on the Site. Customer consents to receiving electronic records, which may be provided via a Web browser or e-mail application connected to the Internet.

Customer may issue a purchase order for administrative purposes only. Additional or different terms and conditions contained in any such purchase order will be null and void. Customer agrees that the Terms contained herein and in our invoice or other documentation will control. No course of prior dealings between the parties and no usage of trade will be relevant to determine the meaning of these Terms or any purchase order or invoice related thereto. This section may not apply if there is a written contract between Customer and Made Equal.