Shipping Policy

When products are shipped to you by the carrier, Made Equal liability to you for breakage and/or non-delivery of the products by the carrier to you will be limited by the limits of liability provided by the carrier's terms and conditions of carriage. You may wish to purchase insurance for loss or breakage during carriage for the full insurable value of the products you have ordered by making the appropriate requests when placing your order with Made Equal.

Shipping charges are non-refundable.

Shipping charges are calculated starting at $20.00 for standard ground freight. Shipments over and above the standard weight/dimensions or in remote areas are subject to additional pricing. If additional shipping charges should apply, a representative may contact you to outline those charges or you will receive an email with the changes to verify the order with new fees before processing your payment. The customer and/or Made Equal have the right to cancel the order if not in agreement with additional shipping charges.

An additional charge of $50.00 will be charged to your credit card for any shipment that is refused or undeliverable due to no fault of Made Equal or the courier. Made Equal reserves the right to review shipping.

Most stock orders placed from Monday to Friday (excluding holidays) before 1 pm EDT ship the within 2 days. Your order will only ship after verification and payment have been made. We do not ship to PO Boxes.

Return Policy

There are NO returns for opened non-defective products. This follows all manufacturer policies and therefore no exceptions can be made.

For a product that is determined to be defective within 7 days from date of purchase, return instructions and a replacement product will be issued by Made Equal. After 7 days from the purchase date, all products are covered by the manufacturer's warranty policy. All products are eligible for original manufacturer's warranties. Please contact the manufacturer directly.

Before returning any item it is necessary to contact our Customer Service Department for return instructions via email to info@fitbytroy.com. Returns MUST include all original parts and packing materials and a Made Equal RMA number, or the return will be rejected. No returns of any type will be accepted without a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 10 days. We accept no responsibility for products returned without an RMA number. Merchandise returned to us without a valid RMA number will be refused and shipped back to the customer at the customer's expense

The customer is responsible for all return shipping charges; therefore, all returns must be shipped prepaid. The customer is responsible for any additional damage to an item or loss during shipment to Made Equal. Made Equal recommends that you send your return via a trackable service with appropriate insurance.

Return Privileges for Non-Defective Items

All non-defective returns authorized by Made Equal will be assessed a 20%, $40.00 minimum, restocking fee, whichever is greater. Shipping costs are extra and are the responsibility of the client. All non-defective returns must be authorized for return within 15 days from the date of receipt. No refunds will be issued after such a 15 day period. The authorization may be obtained by contacting our Customer Service department via email to info@fitbytroy.com. Customers will be issued a Return Merchandise Authorization (RMA) which is valid for 10 days. Failure to return a product within a 10 day authorization period will be deemed to be an acceptance of the product.

Credits to charge cards may take up to 10 business days to be processed after receipt of the returned product. A credit will not begin processing until we have received the returned product.

Packaging of Returns

All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer's packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns, open or used products, or products not in new condition will be assessed additional restocking fees depending on condition and the Made Equal ability to remarket the returned product. Made Equal will refuse any return of items missing UPC codes.

Returned merchandise must NOT be physically damaged, including damage due to improper installation or overclocking.

This includes any physical alteration to the product, modifications not approved by the manufacturer, bent pins, etc.